A portrait photo of Ross Paffett smiling

👋 Hi! I’m Ross Paffett, a senior software engineering manager. I’ve helped build food delivery and mobile payments platforms at Grubhub and LevelUp since 2012.

I lead three software teams distributed across Boston, Chicago, New York and San Francisco. We specialize in applying rigorous software development fundamentals to platform and service reliability teams. We also lead Grubhub’s incident response, and maintain LevelUp’s legacy enterprise restaurant payments product.

Before Grubhub, I honed my leadership skills with NOLS in New Zealand, and I apply that experience every day.

I contribute to fun open source projects. I helped write and maintain a Ruby IRC server named Hector, a Ruby client for the Zulip chat server named Wonder Llama, and contributed some patches to GitHub’s official Ruby client. A few of my contributions to an open source Minecraft client made it into Mojang’s official implementation.

I grew up in Boston, and now live in San Francisco. On weekends, you’ll find me in the wilderness with my friends, wrenching on my car, or holding a camera in an odd stance. Check out some of my favorite photos on my 500px profile.

Sunrise at Xiaoliyuanshan Lookout in Alishan, Taiwan
Sunrise at Xiaoliyuanshan, Taiwan
A Peruvian tree frog in the Amazon rainforest
Tree frog in the Peruvian Amazon
Sunset over Banner Peak in the Ansel Adams Wilderness in California
Sunset in the Ansel Adams Wilderness

You can get in touch with me at ross@rosspaffett.com.